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Returns & Exchanges
At Oakcha, we want you to be completely satisfied with your fragrance journey; if a scent isn't the perfect match, you can return or exchange your order within 30 days of delivery.
1
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
2
Package Your Items
Securely pack the fragrance bottles in their original luxury packaging to ensure they are protected during transit.
3
Ship It Back
Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing